Azmarq · Industry
Test drives, service bookings, and dealer desks on WhatsApp
OEMs and dealers convert ad interest into test-drive bookings, run service reminders, and manage sales/service conversations in one inbox — with voice for high-intent follow-ups.
Built for: OEMs, dealerships, EV brands, and mobility platforms
- Test-drive Flows
- Service journeys
- Dealer inbox
Automotive
Featured industry playbook
CTWA → My CDP → Journeys → Inbox → AI / Voice / SMS — tuned for Automotive.
Leads
Test-drive CTWA
Nurture
Model journeys
Service
Service reminders
Desk
Dealer inbox
The real problem
Test-drive intent fades fast without a system.
OEMs and dealers need Click-to-WhatsApp capture, model nurture, and service reminders — with dealer teams sharing one inbox.
What good looks like
- Test-drive leads in minutes, not days
- Model and variant nurture journeys
- Service due reminders on WhatsApp / SMS
- Dealer desk with assignment and SLAs
Capabilities
What matters for Automotive
Not generic CPaaS bullets — the Azmarq modules and motions this industry actually runs.
01
Test-drive acquisition
CTWA leads + Flows capture model preference, city, and preferred slot.
02
Service & insurance reminders
Journeys keep owners engaged after purchase with WhatsApp and SMS.
03
Dealer collaboration
Route chats to the right dealer or city queue in Unified Inbox.
Operating playbook
How Automotive runs on Azmarq
01
Capture
CTWA for models, offers, and EV interest.
02
Qualify
AI / BDC qualifies city, budget, timeline.
03
Book
Test-drive confirmation journeys.
04
Service
Ownership lifecycle reminders + inbox.
Auto retail
From interest to ownership.On the channel buyers already use.
WhatsApp-first acquisition and service, with SMS/voice fallback and CRM sync via webhooks.
Featured use cases
Plays teams ship first
Concrete jobs — not vague “engagement” claims. Each maps to Azmarq modules you can demo.
01
New model launch campaigns
Marketing templates and CTWA ads drive showroom interest at scale.
02
Service due journeys
Mileage/time-based reminders with booking Flows and voice backup.
03
Delivery status updates
Utility messages for vehicle allotment and handover scheduling.
04
Accessories & AMC upsell
Segment owners in My CDP for post-sale offers without cold calling alone.
Module stack
Capability → what you run → Azmarq
A clear map from Automotive jobs to product pillars — so stakeholders see the stack, not a slide of logos.
Acquire on WhatsApp
Meta ads → chat
CTWA Ads →Know the customer
Profiles · segments · opt-ins
My CDP →Orchestrate nurture
Multi-channel waits & branches
Customer Journeys →Serve live chats
Queues · tickets · SLAs
Unified Inbox →Automate with control
Qualify · escalate · measure
AI Agent Studio →Reach beyond chat
SMS · RCS · email · voice
Messaging / RCS / Voice →
Related solutions
FAQs
Questions about Automotive
How Azmarq CPaaS fits this playbook — modules, channels, and next steps.
Talk to salesYes. CTWA leads plus structured chat capture model, city, and slot preferences; reminders via Journeys and Voice 360 follow-ups keep showroom traffic warm.
Service-due Journeys, delivery updates, and AMC upsells run from the same My CDP profiles — with Unified Inbox for workshop conversations.
Segment by model, city, or dealer in My CDP and assign queues in Unified Inbox so the right desk owns each chat.
Yes. AI Agent Studio can answer trim/feature FAQs and capture budget or timeline, then escalate high-intent buyers to humans with context.
Yes. Messaging SMS for OTPs and appointment alerts, Voice 360 for callbacks when chat stalls — coordinated from the same journey logic.
Automotive
Ready to run this playbook on Azmarq?
We’ll map CTWA, CDP, journeys, inbox, AI, voice, and SMS to how Automotive teams actually operate — then recommend the right plan or enterprise path.
