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Product updates, industry insights, and practical guides for teams building customer communication.
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Open Admin →Customer feedback
Honest notes from growth, CX, ops, and compliance teams running CTWA, WhatsApp, journeys, inbox, voice, AI, and enterprise SMS on Azmarq CPaaS.
Google Partner · Carrier-connected India · ISO 27001 · SOC 2 Type II
Featured feedback · CTWA Ads
“CTWA leads finally land in one place. Our team qualifies on WhatsApp instead of chasing form dumps across tools — then My CDP keeps the thread for journeys.”
Ananya R.
Performance Marketing Lead · D2C · Bengaluru
Why teams stay
“Journeys with DND-aware waits and WhatsApp + SMS fallbacks feel built for India — not a US playbook pasted on.
Vikram S.
Growth Manager · Edtech · Pune
“Unified Inbox cut the tab chaos. Tickets, queues, and SLAs finally match how our contact center actually works.
Neha K.
Head of CX · BFSI · Mumbai
“We needed SMPP-grade volume without bolting on another vendor. Azmarq kept wholesale SMS next to our WhatsApp stack.
Rahul M.
Operations Director · Logistics · Delhi NCR
“Security reviews went smoother with ISO 27001, SOC 2 Type II, and clear localization answers. That mattered for sign-off.
Priya T.
IT Compliance · Healthcare · Hyderabad
“AI Agent Studio handles FAQs on CTWA traffic, then hands off cleanly. Humans only see conversations that need them.
Arjun P.
Product Owner · Marketplace · Chennai
“My CDP stopped our spreadsheet segment nightmare. Opt-ins and attributes stay with the contact when we broadcast or drip.
Sana M.
CRM Lead · Retail · Ahmedabad
“Voice callbacks after WhatsApp go quiet closed more high-intent leads than another SMS blast. Same profile, same journey.
Karan D.
Sales Ops · Real Estate · Noida
“Messaging SMS for OTPs and alerts sits in the same console as WhatsApp. Finance finally sees one wallet story.
Meera L.
Engineering Manager · Fintech · Gurugram